We value each and every single customer. Our top priority is making sure the items get delivered to our customers as soon as possible. Normally, you will receive your order in 5 to 15 business days from the date that it is placed.

SHIPPING TIME:

This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 1 and 2 days to arrive.

Total Delivery Time = Processing Time (1-2 business days) + Shipping Time. The processing time varies based on the items you buy.

Orders are generally shipped within 48 hrs. (Monday – Friday) using USPS, UPS, FedEx, and DHL.

It takes around 5 to 10 business days to the US, 10 to 15 business days to Australia, Germany, France, and Italy. It may take longer than 15 business days to other countries.

STANDARD SHIPPING:

• Cost: $2.88
• Estimated Delivery Time: 5 to 15 business days

EXPRESS SHIPPING:

• Cost: $12.88
• Estimated Delivery Time: 3 to 5 business days

SHIPMENT CONFIRMATION:

You will receive a Shipment Confirmation email once your order has shipped containing your Tracking number(s). The tracking number will be active within 24 hours.

How To Track Your Order?

If you want to track your order, please click Track Order for information.

• USPS tracking URL: www.usps.com
• FedEx tracking link: www.fedex.com
• DHL tracking link: www.dhl.com

SHIPPING DELAYS:

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures, or other causes.

ITEM NOT RECEIVED:

If you have successfully placed an order and have not received it yet while the tracking status shows it’s delivered, you need to contact the carrier to find your package as once the item is handed over to the carrier, we don’t have control over it. However, if the issue still persists, kindly email us at [email protected] and we will try our best to assist you.

FEEL FREE TO CONTACT US

If you have any questions or advice, please contact us at:

• Email: [email protected]
• Address: 2549 Stonewall Ln, Fort Worth, TX 76123, UNITED STATES

You may also contact us through our Contact Us page. Please click the “contact us” button to submit a request.

This shipping policy ensures that customers of DuAnus.com are well-informed about shipping costs, delivery times, and procedures to follow if there are any issues with their orders.